Shipping & Returns

 

The Basics

  • For all orders within the United States (including Alaska, Hawaii, and Puerto Rico), we are currently shipping for a flat rate of $8.95 (due to the increase in shipping costs).

  • Free shipping on all orders $75.00 and over!

  • Currently everything is shipped through the USPS, and each order comes with a tracking code and typically arrives within 2-5 business days.

  • We try to get all orders placed before 2:00 PM CST shipped out on the same day, and orders are shipped every day of the week except Sunday.

  • If you do not provide an accurate shipping address which causes your order to be returned to us, we may charge you for the cost of resending the package to you.

What is Shang Tea’s Return Policy?

  • If your shipment was damaged in transit or incorrect please contact us at support@shangtea.com, and we will correct the situation as quickly as possible. If damaged, please send us a photo of the item and package.

  • If you have unopened tea or undamaged teaware that you changed your mind about, you can ship it back to us and we will give you a full refund minus shipping costs upon safe arrival at our shop.

  • If you have already opened the tea, we unfortunately cannot accept a return on the product. We recommend you try something like our sampler pack before committing to a large bag.

 

What shipping methods do you use?

We ship all US orders via the USPS for a flat rate of $8.65. All domestic orders over $75 ship for free! If you require next day or second day shipping, contact us at support@shangtea.com before you place your order, and we will quickly get you a quote and add the cost to your order once approved.

Do you ship to APO addresses?

Yes, we do ship to APO addresses. Our system should recognize and accept these addresses, but if you run into any issues, please contact us at support@shangtea.com.

When will I receive my order?

We work to ship all orders that come in before 2:00 PM CST on that same day when possible. Typically most packages arrive within 2-5 business days, although it can occasionally take longer for some orders to be delivered.

 

Free Shipping Available

All orders of $75 or more sent to an address in the United States will receive free shipping. If you are shipping internationally, please read the next section.

Expedited Shipping

If you need the order expedited, please contact us at support@shangtea.com, and we will get you a quote for next day or two day shipping and add the additional cost to your order.